Roles and Responsibilities

To lead a team of branch staff for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio.

• Ensure proper handholding and timely/continues training of the team. Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team. Be a role model for subordinates and peer group.
• Achieve branch targets and ensure profitability of the unit (branch). Ensure quality of business and operational efficiency through proper process adherence.
• Maintain regular & continuous relationship with existing and potential customers; Constant study of market and identify market trends to – aid innovation and/or to meet the need(s) of customers by up-sell/cross-sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously. Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organizations revenue flow and protect customers long term interest by regular monitoring and follow-up.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.

Desired Candidate Profile

• Proficient Kannada and English language .
• Good knowledge in Karnataka Market
• Ability to motivate subordinates.
• Good communication and interpersonal skills.
• Performance and target driven approach to business Development.

Administrative abilities.

Team player, leadership skills.