• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;
• Retention rate: Ensure instrument analytical turnaround time (uptime / repair / maintenance);
• Conduct customer business review on periodic basis;
• Manage customer relationship and thoroughly plan; prepare and follow up customer visits;
• Identify customer training requirements;
• Coach customers and share knowledge;
• Identify and resolve customer pain points
• Replenish and control inventory;
• Build image and brand in eyes of customer;
• Sell or reinforce Abbott s total solution value offering;

Revenue:

• Menu expansion;
• Service sales;
• Product promotion;
• Value creation;
• Order management;
• Contract management;
• Identify / open door for opportunity to expand offering into other departments;
• Customer consumables management;
• New assay launch and applications;
• Value Creation and Expansion:
• Price management;
• Service sales;
• Free of charge control; and menu expansion;
• Lifecycle management of product;
• Service cost management;