Team Leader – BPO

Full time in BPO
  • Bangalore View on Map
  • Post Date : March 26, 2022
  • Apply Before : April 10, 2022
  • Salary: Rs45,000.00 - Rs55,000.00 / Monthly
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Job Detail

  • Career Level Officer
  • Experience 3 Years to 5 Years
  • Industry Others
  • Qualifications Degree BachelorEngineeringMaster’s Degree

Job Description

Position: Team Leader

Position Type: Full time on-site

Job Location: Bengaluru

Pre-requisite: Min 5 Years, International BPO Experience

Qualifications: Master’s degree

We are looking for a Team Leader to oversee workers who respond to customer inquiries.

Responsibilities:

  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Conduct regular review of all call center agent’s performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Requirements:

  • Proven experience of minimum 3 years as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a must

Job Types: Full-time, Regular / Permanent

Salary: ₹550,000.00 – ₹800,000.00 per year

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bengaluru South, Bengaluru Urban – 560078, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Team Leader: 5 years (Required)
  • BPO: 5 years (Required)

Required skills

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